Full Privacy Policy

This Privacy Policy applies to the collection and use of personal data submitted via our website enquiry form, governed by the Personal Data (Privacy) Ordinance (Cap.486) of Hong Kong.

1. Who We Are

kWii Sustainable Solutions Limited is a provider of residential EV charging solutions. We are the Data User for all personal data collected through this website enquiry form.

2. What Personal Data We Collect

When you complete our online enquiry form, we may collect:

• Full name, email address, WhatsApp, mobile, and/or other contact phone number

• Property address, property type, and project details required for EV charging site assessment

• Any other information you voluntarily input in your enquiry message

3. Purpose of Collection

Your personal data will only be used for:

1. Responding to your EV charging enquiry, arranging site visits, preparing quotations and project consultation

2. Delivering project execution, installation coordination, maintenance and customer support for your EV charging solution

3. Internal quality review and service improvement

4. Complying with legal or regulatory requirements in Hong Kong

We will NOT use your personal data for unsolicited direct marketing unless we obtain your separate explicit consent.

4. Transfer of Personal Data

We may share your data with our authorised strategic partners, contractors and service providers only to deliver the EV charging service you enquired about (e.g. site survey, installation, engineering works). All third parties are bound by confidentiality obligations and are prohibited from using your data for other purposes. We will not sell, rent or release your personal data to unrelated third parties for marketing.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes above. If your enquiry does not convert into a project, we will keep your record for a limited period and then securely delete / anonymise your data.

6. Security Measures

We adopt industry-standard technical and administrative safeguards to protect your personal data against unauthorized access, loss or leakage. Data transmission via our website is encrypted. Access to personal records is restricted to authorized kWii staff only.

7. Your Rights under Hong Kong Privacy Ordinance

Under the Personal Data (Privacy) Ordinance (Cap.486), you have the right:

1. To request access to a copy of your personal data held by us

2. To request correction of inaccurate personal data

3. To withdraw consent for future use of your personal data (where applicable)

To submit access / correction requests, please contact our Data Protection Officer at: Email: info@kwiipower.com | Address: Room 604, Shui Hing Centre, 13 Sheung Yuet Road, Kowloon Bay, Hong Kong. A reasonable administrative fee may apply for data access requests in accordance with PCPD guidelines.

8. Cookies & Website Analytics

Our website may use cookies for website performance analysis. You may manage cookie settings via your browser. Cookies will not be used to collect personally identifiable information without your consent.

9. Updates

We may revise this Privacy Policy from time to time. The updated version will be published on our website.

10. Enquiries

If you have any questions regarding this privacy policy or personal data handling, please contact our Data Protection Officer.

Last updated: October 2026